Where All Do We Deliver?
We ship to almost all pin codes across India. Our usual shipping time is around 4-7 working days for items.
Transit Risk
Aroma Factory ships all parcels as fully insured at no extra cost to customers. If courier company fails to deliver, you do not suffer any loss. In-transit risk is ours.
Shipment and Tracking Details
We shall send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies website details along with expected date of delivery. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.
What happens if my order is lost in transit?
If a package is lost during transit, we will investigate and ascertain the issue within 48 hours and get back to you. Post which we will arrange re ship the item to you or send across the refund if we do not have the same item available with us.
